This policy explains how to report a problem with an order and what happens next.
Eligible Returns
Items that arrive damaged, incorrect, or materially different from what was ordered are eligible for a return, replacement or refund. Please report the issue within 48 hours of delivery.
How to Start a Return
Contact Fatimatnaturals with your order number, a description of the issue and photos where possible, using the Contact page, phone or WhatsApp. Do not send items back before this is confirmed with us.
Refunds
Approved refunds are issued to the original payment method and may take a few business days to reflect, depending on the payment provider.
Non-Returnable Items
Due to the nature of natural food and cosmetic ingredients, opened or used products cannot be returned unless the item itself was faulty, damaged or incorrect.
Wholesale Orders
Returns and adjustments for wholesale and bulk orders are handled individually as part of the wholesale request, based on the terms agreed at the time of the order.
Need clarification?
Contact Fatimatnaturals on 059 637 0207 or use the Contact page.