This policy explains what personal information Fatimatnaturals collects when you shop with us or make a wholesale enquiry, how it is used, and the choices available to you.
Information We Collect
We collect information you provide directly, such as your name, phone number, email address, delivery address and order details, when you create an account, place an order, request a wholesale quote or contact support. We also collect basic technical information (such as browser type and pages visited) to keep the site working correctly.
How We Use Your Information
Information is used to process orders and payments, arrange delivery or pickup, respond to enquiries and support requests, manage wholesale quotations, and send order-related notifications. We do not use customer information for purposes unrelated to serving your order or enquiry without your consent.
Information Sharing
We share information only where necessary to fulfil an order or legal obligation, for example with our payment processor to complete a transaction, or a delivery partner to fulfil a shipment. We do not sell customer information to third parties.
Cookies
The site uses essential cookies to keep you signed in and to remember your cart. These are required for the store to function and are not used for third-party advertising.
Data Security
Reasonable technical and organisational measures are used to protect stored information, including access controls and secure payment handling through our payment processor.
Your Rights
You may request a copy of the information we hold about you, ask us to correct inaccurate details, or request that your account be deleted, subject to any records we are legally required to retain, such as completed order and payment records.
Contact
Questions about this policy can be sent to Fatimatnaturals through the Contact page or by phone.
Need clarification?
Contact Fatimatnaturals on 059 637 0207 or use the Contact page.